Sales Staff Questionnaire
Q1.
Please select the statements that you feel most accurately describe our sales staff.
Q1.1.
(Store) sales staff are knowledgeable about their products.
Q1.2.
(Store) sales staff promptly service customers as they enter the store.
Q1.3.
(Store) sales staff are courteous.
Q1.4.
(Store) sales staff are well groomed.
Q1.5.
(Store) sales staff accurately present product information.
Q1.6.
(Store) sales staff are friendly and approachable.
Q1.7.
I am very satisfied with the customer service at (store).
Q2.
How long did you wait to be helped by a (store) salesperson?
0-2 minutes
3-5 minutes
6-10 minutes
11-15 minutes
more than 15 minutes
Q3.
Did we have the product you needed?
Yes
No
Q4.
If 'No' to the previous question, were you:
Q4.1.
Offered an alternative.
Q4.2.
Offered an opportunity to order it.
Q4.3.
Given a date when the product would be in stock.
Thank you for your time.