Department Customer Survey
Introduction text
Q1.
Please answer the following questions about Customer Service as honestly as possible.
My department listens attentively to identify and understand customer concerns.
My department responds promptly to customer requests, despite a busy workload.
My department consistently provides courteous service even when the customer is unreasonable.
Q2.
How satisfied are you with the quality of the customer service provided by your department?
Q3.
Please answer the following questions about teamwork as honestly as possible.
In my department, teamwork is encouraged.
Team members are held accountable for the decisions they make.
Work assignments are distributed fairly.
Sufficient effort is made to get the opinions and thoughts of all people who work here.
There is good alignment between my department and others with whom I need to coordinate.
My department knows enough about what other departments are doing.
Overall, how satisfied are you with the spirit of teamwork within [Company].