Customer Service Questionnaire
Q1.
How did you contact our customer service?
Email
Fax
Telephone
Web
In person
Other
Q2.
If you called on the phone, how quickly did you get through?
Immediately
Under 30 seconds
About 1 minute
2-5 minutes
More than 5 minutes
I left a message
Does not apply
Q3.
If you contacted customer service by Fax or Email, how long did it take to get a response?
Under 2 hours
2-6 hours
6-12 hours
1 business day
More than 1 business day
They never replied
Q4.
What was your reason for contacting our customer service?
Not satisfied with a product
Did not receive a product
Unable to order product / service
Problem with website
Needed more product information
Query about invoice
Q5.
Overall, how satisfied are you with the customer service you received?
Very satisfied
Satisfied
No opinion
Dissatisfied
Very dissatisfied
Q6.
Was your customer service representative:
Quick
Courteous
Professional
Knowledgeable
Respectful
Patient
Helpful
Q7.
In thinking about your customer service representative, did they:
Have the right information?
Quickly understand your questions?
Provide clear answers?
Solve the problem?
Appear well organised?
Q8.
Do you have any suggestions that would help us improve our customer service?
Thank you for taking the time to complete this questionnaire.