Customer Satisfaction Survey
Q1.
Please rate how important each aspect of our service is to you.
The waiting time to speak with technical support.
The technician's expertise to solve your problem
The technician's professionalism/courtesy
The technician's interest in solving your problem
The overall time it took to solve your problem
Q2.
Please indicate how satisfied you are with the way your problem was handled.
The Hold time waiting to speak with technical support
The technician's expertise in solving your problem
Q3.
Do you consider the problem solved?
Yes
No
Q4.
Was your question or issue solved the first time you contacted technical support?
Q5.
Did you attempt to use our online support web site before making this call?
Q6.
What is your overall comment with this particular phone support experience?
Q7.
What is your overall comment with our technical support in general?
Q8.
We genuinely appreciate any comments or suggestions you might have which could help us to improve our service. Please state any you may have here:
Thank you for taking the time to complete this survey.