Text version

Patient Satisfaction - Eye Care

Please help us to improve and sustain the service of supporting your eyes. Read the questions provided and put a X in the box that you agree with.

You do not have to provide any personal information about your own care and none of the questions can identify you as an individual patient.

 

You will see the word Optometrist in the survey.

This is what an Optometrist does.

Optometrists are trained professionals who examine eyes, test sight, give advice on visual problems, and prescribe and dispense spectacles or contact lenses. They also recommend other treatments or visual aids where appropriate.

Q1.

Eye Examination

Disagree Strongly

Disagree

Undecided

Agree

Strongly Agree

The optometrist explained what was going to happen before the eye tests were undertaken

You were given time to ask questions with the optometrist

The optometrist clearly explained what the eye examination showed to you

If you had contact lenses dispensed go to question 3 and omit question 2.

If you had spectacles dispensed go to question 2 and omit 3,4 and 5.

If you had both please completed question 2, 3 and 5.

Otherwise go to question 6 and complete the questionnaire.

Q2.

Spectacles dispensed

Disagree Strongly

Disagree

Undecided

Agree

Strongly Agree

You were pleased with the help and advice your received when choosing your spectacles.

Your spectacles arrived at the time you expected them to

You were happy with the fitting of your spectacles

You were shown how to maintain your spectacles

Q3.

Contact Lens Wearers

Disagree Strongly

Disagree

Undecided

Agree

Strongly Agree

The choice of contact lenses available was fully explained to you

You were shown how to clean, insert and remove your contact lenses

It was explained what to do if you had a problem with your lenses

Q4.

Have you had any problems since the lenses were fitted?

Q5.

If you answered yes to question 3, has the problem been resolved?

Q6.

Appointments and Reception

Disagree Strongly

Disagree

Undecided

Agree

Strongly Agree

You were offered a suitable appointment.

You were dealt with professionally at reception

The waiting area was clean and tidy and as you expected

You were seen at or very near your appointment time.

You were kept informed through the whole appointment process

Q7.

Will you use this practice again?

Q8.

Please add any other comments that you wish to make about the practice.

Created by KeyPoint survey software