Organisation Feedback
This survey is aimed at managers and staff of organisations that provide a wide range of patient care. The purpose of this survey is to gather information about the use of patient satisfaction survey's by contributing organisations. The questions are designed to understand what impact the patient's feedback has on improvements in service provision.
1
In your opinion, how have patient satisfaction ratings changed at your organisation in the past year?
Improved considerably
Improved somewhat
Has remained about the same
Has declined somewhat
Has declined considerably
Don't know
2
In your opinion, how important is patient satisfaction at your organisation?
It is high priority
It is mid-level priority
It is low priority
3
Does your organisation have staff dedicated to patient-satisfaction matters?
Yes
No
4
How often does your organisation track patient satisfaction?
Daily
Weekly
Monthly
Quarterly
Annually
Don't monitor
5
How is patient satisfaction tracked?
Questionnaires sent through post
By telephone calls
Suggestion boxes in waiting areas
Externally managed
Other
6
Has your organisation created new ways to improve patient satisfaction within the past year?
7
What sector of the health care industry do you think needs the most improvement in patient satisfaction?
Outpatient providers
Nursing Homes
Private Health Insurers
NHS Direct
General practitioners
Hospitals
Others
8
What is the most compelling reason for your organisation to improve customer satisfaction?
Concern regarding reputation
Concern over losing contracts
Concern over increased privatisation
Concern over increased competition
9
In your opinion, has patient satisfaction been shown to have a direct effect on your organisation's funding?