What our customers are saying
Our customers depend on us to provide reliable survey software and exceptional customer service. We do our best to meet and exceed their high standards. Here's what some of our customers say about KeyPoint.
Patient Satisfaction Surveys
"The software is very quick to understand and easy-to-use.KeyPoint enables the Trust to quickly produce its own surveys for both internal and external use. Data analysis is very easy and being able to include free text comments is a real bonus. The software is very quick to understand and easy-to-use. The technical support is superb and the company as a whole are great to deal with, very professional and understanding of the nature of our business."
Ann Kelsey, Patient & Public Engagement Manager, Doncaster PCT
"I wanted a sound audit and survey solution, KeyPoint ticked all the boxes. We use it for our patient experience surveys, audits and consultations. This will be the main drive for patient experience."
Aaron Lasky, Quality Assurance Manager, North East Essex PCT
"Using KeyPoint opens up a whole variety of areas where we can become far more responsive to our students, their families and our local community. It has exceeded our hopes in terms of the quality of work that it can do."
Keith Norman, Deputy Head Teacher, Shoeburyness High School
"KeyPoint does exactly what it says on the box. The integration with other packages is good and the support is excellent."
Allan Ramsey, Training and Development Executive, Dundee College
"Keypoint is very easy to use; it provides the college with an invaluable service that enables us to be more responsive to our learners in a very effective and constructive manner."
Debbie Hodges, Quality Office, Filton College
Pubic Sector Surveys
"KeyPoint is a very useful, effective tool for producing good-looking, accessible survey forms with built-in analysis. It makes it easy for non-experts to produce good surveys using standard templates and standard questions that can be controlled corporately."
Pat Simpson, Communications & E-Government Manager, Cherwell District Council
"KeyPoint is an excellent piece of software that totally transforms the way we collate and evaluate data. What was a fairly lengthy and time consuming job is now a relatively short and simple process thanks to KeyPoint."
Stephen Mcllveen, Sefton Council
"KeyPoint has allowed the Road Safety Unit to develop generic survey questions, which can be adapted for specific audiences. This means we can now control every aspect of the survey process."
Wendy Jackson, Road Safety Unit, Dudley Metropolitan Borough Council
"A very useful tool for carrying out effective consultation exercises... we had our best response rate ever!"
Jane Scarborough, Performance & Innovation Officer, Hart District Council
Tenant Satisfaction Surveys
"With results from tenants we can now control every aspect of the survey process. The Association now knows how satisfied its tenants are and will be able to track any changes over forthcoming years."
John Dawes, Rhondda Housing Association
"We have found KeyPoint easy to set-up and use. We especially like the easy production of questionnaires and the straightforward extraction of results. A good value for money product."
Nevil Osbourne, Director, Keniston Housing Association
"KeyPoint is a user-friendly software package that us enabled us to conduct effective tenant satisfaction surveys at good value for money."
Susan Page, Resident Involvement Assistant, Dominion Housing Group Ltd
"The big plus for using KeyPoint is that you only need one piece of software to design the survey, record and collate the data, and produce comprehensive reports and graphs."
Hazel Egan, Suffolk Housing Society
"KeyPoint successfully controls and manages the collated data which in turn allows me to concentrate on producing interesting and meaningful reports."
Arfon Hughes, Gwynedd Rural Housing Enabler
"KeyPoint has made my life a lot easier. The ease with which I can create and manage surveys and not have to worry about the analysis and presentation once collated is a real godsend! All in all it's invaluable to my job!"
Alison Swinbank, Nottingham Community Housing Association
Customer Satisfaction Surveys
"I have found KeyPoint to be an invaluable tool to help me achieve the results that are required by today's modern law firms. KeyPoint has enabled us to measure clients' feedback when we host external events. This helps us to continually improve as a successful, growing business."
Rowland Waddington, Quality Manager, Lanyon Bowdler Solicitors
"KeyPoint was the obvious choice for SurveyDigital. Its interface is intuitive and its cost is within reach of a small company, yet the product's scope addresses a wide variety of needs and has the capacity for large scale-surveys."
Nick Evans, SurveyDigital
"KeyPoint is an extremely useful tool for us. It enables us to efficiently reach our client base with topics of interest and quickly analyse and report back findings."
Dee Radford, Marketing Co-ordinator, City IQ Ltd
Emergency Services Surveys
"KeyPoint's powerful analysis facility, together with its in-built ability to present findings as a series of easy-to-follow tables and graphs, makes it simple to communicate the results in a way that everyone can comprehend."
Christine Shepherd, Learning Evaluator, Derbyshire Constabulary
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