The use of patient feedback in the clinical audit process as a contributor to the quality improvement cycle is a key element in improving patient care. Involving patients in the selection and evaluation of the structure, processes, and outcome of care against explicit criteria is now becoming part of the measuring current practice against agreed standards.
Clinical audits are widely used within the Health Service to identify how to measure practice ‘performance’ in a patient centred way against pre-set targets.
This survey is aimed at managers and staff of any organisation that provides a wide range of patient care. The purpose of this survey is to gather information about the use of patient satisfaction survey's by contributing services. The questions are designed to understand what impact the patient's feedback has on improvements in service provision.
Patient Survey - Eye Care
This survey is designed to show how, within a particular service, feedback can still be gained within a single survey - even though the patients may use different parts of the same service. The survey also provides a section to collect overall feedback from all users of the service about the management of the process of receiving eye care.
This survey is aimed at patients who receive counselling as part of their treatment regime. The questionnaire exemplifies support available for those undergoing breast cancer treatment and receiving counselling. The survey is constructed so that it can be adapted to suit different patients needs.
This survey is aimed at patients who have existing conditions, which then affect additional surgical activity. The questionnaire focuses on the care provided before, during, and after the operation. For the purposes of this work the existing condition is diabetes.
Patient Experience - Surgery
This survey details the feedback needed on pre and post operative care for a patient receiving surgery on toenails. It includes questions on the quality of care and information. The pain management process is detailed, as well as key issues such as the application of dressings and the process of patient self-care.
Patient Care – Elderly Persons
This audit tool is for those working in the community health sector and in particular the services for the elderly whilst in hospital. The tool is comprehensive and easily adapted to take account of a different client group.
Clinical Audit Design
This questionnaire is designed to capture the key information needed when setting up any clinical audit. It's purpose is to keep track of the resources, methodology, audit issues and scoring mechanisms for each audit proposed.
MRSA Healthcare Facility Inpatient Survey
This tool has been designed to show how KeyPoint can carry out large scale surveys and gather feedback. This could include whole population surveys. This includes facility-wide information and also individual cases.
Where to Next?
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