KeyPoint works with email applications that support MAPI or POP/SMTP. If you try MAPI and have problems try using POP/SMTP but the Groupwise mail server will have to be set up to allow POP/SMTP. You may need to consult with your network administrator or IT department.

KeyPoint works with email applications that support MAPI or POP/SMTP. Lotus Notes 5 does not support MAPI so you would have to use POP/SMTP. You may need to consult with your network administrator or IT department.

Keypoint 4.1 onwards has support for Microsoft ASP scripts which are used by the Microsoft IIS web server. Users should choose the ASP option in the Web Setup wizard. ASP scripts produced by KeyPoint use the JavaScript language, not the default VBScript. This may require a change on the IIS server, please consult with your IT department.

Keypoint 4 onwards has support for PHP, previous versions only have support for Perl. Setting up a web server to use the Keypoint PHP script is easier than using the Perl script.

Here are the steps for the PHP script:
1. In Keypoint you need to go to the Tools menu and the Options entry. Now select the Web Settings tab. Select 'Your web server' and the PHP option. Leave the PHP location blank if the PHP script is to be stored in the same folder as the web survey html file (recommended).
2. The web survey response can either be emailed to an email mailbox or saved as an ASCII file on the web server. If the web server is set up to send email, and email is set up and working in Keypoint, then this is the best way to collect the responses so select 'Program based mail'.
3. Once the survey has been created, preview the web survey. The preview window allows the web survey to be saved as html file(s). The PHP script is automatically saved in the same location as the html file(s).
4. All the files saved from the Keypoint web preview should be moved to an appropriate folder on the web server.
5. The web survey should now be accessible and working.

Here are the steps for the Perl script:
1. In Keypoint you need to go to the Tools menu and the Options entry. Now select the Web Settings tab. Select 'Your web server' and the Perl option. Here are some example settings for the remaining options:
Location of the Perl interpreter: /usr/bin/perl
Location of the Perl script: http://localhost/cgi-bin/
Mail server is set to 'Program based mail' and the Location of the mail program: /usr/sbin/sendmail
2. Once the survey has been created preview the web survey. The preview window allows the web survey to be saved as html file(s). The Perl script is automatically saved in the same location as the html file(s).
3. All the files saved from the Keypoint web preview should be moved to an appropriate folder on the web server except the for Perl script. This should be moved to the cgi-bin folder. The Perl script must have executable rights.
4. The web survey should now be accessible and working.

 

KeyPoint web and email surveys are as secure as the industry standard technologies and protocols they use. Normal emails and web pages are not encrypted so in theory could be intercepted and read by third parties. In practice there is a huge amount of Internet traffic to trawl through. From KeyPoint 3.2 onwards a secure web survey solution is available when used with surveyserver. It encrypts all communications.

KeyPoint requires a dedicated email mailbox that is not used by an email program.

This happens when users have set up Keypoint to use the MAPI email protocol. Unfortunately this is a limitation of the MAPI protocol and is outside Keypoint's control. The solution is to use the SMTP email protocol.