Frequently Asked Questions

How do I create an expression that uses a choose many question.

Use the Include() function, not "=".


When I click on the Presentation tab I get a KeyPoint error: 'Read error: check sysiocod error'

This problem occurs when some Keypoint files are stored on certain network drives.

The fix involves editing the registry and should only be completed by a network administrator. Below is the registry change and a link to the Microsoft article that explains why the registry setting needs changing.

OPLocksDiabled
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MRXSmb\Parameters] >
"OpLocksDisabled"=dword:00000001

Links to Microsoft Technet:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q296264

This change will disable opportunistic locking.

If the entry isn't there then you will need to add it. You will have to re-boot after the change.

Before making this change make sure you have some files that always have this problem so you can use them to check the fix works.